Effective Date: July 28, 2026
Welcome to NEYMORA, a hyper-local commerce platform that connects customers, local vendors, and delivery partners for fast delivery of everyday products.
NEYMORA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or mobile application.
By using NEYMORA, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
To provide you with ultra-fast 20-minute delivery services, we need to collect certain information:
- Personal Information: When you register an account, place an order, or contact us, we collect your name, phone number, email address, and complete delivery address.
- Location Data: As a hyper-local platform, we require precise GPS location data from your device to show you available local vendors, ensure accurate delivery routing, and track your order in real-time.
- Payment Information: We collect transaction details related to your orders. We use secure, RBI-compliant third-party payment gateways (like UPI, credit/debit cards). We do not store your complete card numbers or UPI PINs on our servers.
- Usage Data: We automatically collect data on how you interact with our platform, such as categories viewed, search queries, device type, and IP address, to improve our app performance.
2. How We Use Your Information
We use the collected data for the following purposes:
- Order Fulfillment: To process your purchases, assign them to the nearest local vendor, and dispatch delivery partners to your location.
- Communication: To send you order confirmations, OTPs, delivery updates, and respond to your customer support queries.
- Service Improvement: To analyze user behavior, troubleshoot technical issues, and enhance the speed and reliability of our platform.
- Marketing (Optional): To send you promotional offers and discounts relevant to your city. You can opt out of these at any time.
3. Sharing Your Information
To make our 20-minute delivery ecosystem work, we must share specific information with our trusted partners:
- Local Vendors: We share your order details (items, quantities) and first name with the partnered shop preparing your items.
- Delivery Partners: We share your name, phone number, and precise delivery address with our delivery fleet solely for the purpose of fulfilling your current order.
- Legal Compliance: We may disclose your information if required to do so by law, in response to a court order, or to protect the rights, property, or safety of NEYMORA, our users, or the public.
4. Data Security
We implement industry-standard security measures, including encryption and secure server hosting, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
5. Data Retention & Your Rights
We retain your personal data only as long as necessary to provide our services and fulfill legal obligations. You have the right to:
- Access and review the personal information we hold about you.
- Update or correct any inaccurate details in your profile.
- Request the deletion of your account and associated data, subject to pending orders or legal requirements.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:
NEYMORA Pipra Bangla, NH 139, Arwal, Bihar 804402 Email: golukumar552003@gmail.com Phone: +91 62078 39430